Should a petrol attendant put the 'wrong' fuel in your tank, and neither they nor you notice before you pull off, you won't get far.
If your car's engine is damaged as a result of a “misfuelling” incident through no fault of your own, you shouldn't be out of pocket. But you could well be.
The filling station initially arranged for the car to be repaired by a technician of their choice, but when that failed, they had it towed to a Volvo dealership. Somewhere along the way, the car's engine control module had been damaged, which meant the dealership had to replace it at a cost of R13,450 before attending to the misfuelling issue.
Theresa Zgerski of Tableview, Cape Town, had been travelling from George with her 16-year-old daughter on the evening of Sunday, August 28, when she stopped at the BP Heritage Park in Strand to top up her tank. She drives a Chev Sonic, a small car which would typically be petrol powered, but hers is a diesel. Because of that, she says, she is always careful to make sure attendants really “get” that she is requesting diesel, not petrol.
Luckily, the engine wasn’t damaged and it cost Zgerski a relatively modest R2,870 to have the fuel drained and the engine flushed, after which the car drove perfectly, as it had before the incident. The biggest discrepancy was the pump station — No 3 vs No 5. I said in an email to BP Southern Africa’s customer service representative that the car was functioning perfectly before the incident and the engine trouble began within minutes of the allegedly wrong fuel being pumped into her near empty tank. That the draining of the tank solved the problem presents extremely compelling evidence, along with the slip, that the wrong fuel was pumped into the vehicle.
“The customer is adamant that they should be paid for the damages caused to their vehicle even though they are unwilling to assist in the investigation.
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