Wegmans has announced that it is ending its self-checkout app because of rampant shoplifting
The app, Wegmans SCAN, promised customers a quicker checkout and also let them see a running total of their purchases as they shopped. This week, the grocer announced that it is ending the app because of rampant shoplifting. “Unfortunately, the losses we are experiencing prevent us from continuing to make it available in its current state,” the company said in a statement.
It also gained traction during the pandemic as consumers looked to reduce close interactions with employees and other customers. Changing habits But scan-and-go has come with unintended consequences for stores: higher levels of shoplifting, fraud and other losses than would normally occur at traditional checkout lanes staffed by cashiers.
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