Canadian airports and airlines logged a large number of flight delays last month, raising questions about their readiness for summer.
Canadian airports and airlines logged a large number of flight delays last month, raising questions about their readiness for the summer travel rush.
Air Canada’s on-time arrival rate was 57.3 per cent in March versus 69.6 per cent in March 2019, before the COVID-19 pandemic upended the air travel industry. The latest number also contrasts to the 77-to-79 per cent range for three of the biggest U.S. carriers, though they generally face smoother weather conditions.
“What is shocking to me from these numbers is that all three major national Canadian airlines face very similar on-time performance challenges,” Dee said. Airlines and the two federal agencies responsible for airport security screeners and border officers have told The Canadian Press they are adequately staffed to handle the flood of spring travellers.
Meanwhile, the Minneapolis-Saint Paul airport, which is no stranger to rough weather and handles more passengers annually than both of those airports combined, saw 81 per cent of its flights depart on-time last month, just three percentage points below 2019. “On-time performance and customer service has really taken a back seat to growing the size of the airline … and putting a schedule out there that’s very aggressive,” said John Gradek, who teaches aviation management at McGill University, referring to Air Canada. He noted that its annual report contains “not a speck of information” about on-time travel.Gradek also pointed to pressure on U.S.
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