MyBroadband bought the Linea panic button watch from Vodacom but could not get it to work and failed to get a refund despite trying all Vodacom’s support channels.
MyBroadband bought the Linea panic button watch from Vodacom but could not get it to work despite trying all Vodacom’s support channels., describing it as a “digital wristwatch featuring a built-in panic button”.
It sounds like an excellent device for elderly people who may need help after a fall or children who can not call their parents under certain circumstances.The watch is only available through the Vodacom Online Store for R499 once-off, and the subscription for the basic service is free. We decided to buy the watch anyway, but we hit the next snag. The first time we tried ordering, the website said the order was completed. We then received an email stating the order was unsuccessful.
We ordered the watch again, and this time things went smoothly. We received only one confirmation email. The app has a link for Vodafone customer support, where we chatted with an agent. The agent asked us to use the Vodafone Smart app and play around with various app permissions. We contacted customer support three business days later, quoting the previous ticket number. We were told that we would be called back later with a resolution.
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