Airlines has received 7,000 complaints from customers over the holiday travel season, executives testify before Commons committee
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Alghabra responded his office was in contact with airlines and airports on a daily basis, and he was “involved and briefed” on a daily basis. “The airlines or airports were not confused about my instructions or my feeling about what my happening, about my expectations,” he said.Article contentThe House of Commons transport committee is looking into the travel problems Canadians experienced over the holidays, when thousands travelling both by air and by train faced cancellations and delays.
Alghabra also told MPs he is working to strengthen passenger rights, including by putting more responsibility on airlines to compensate passengers for issues like delays and cancellations. The president of Sunwing Airlines, which left hundreds of Canadians stranded in Mexico and cancelled all flights to Saskatchewan over Christmas, apologized Thursday and acknowledged the airlines failed.Article contentCorrado testified before the committee earlier in the day. The MPs also heard from several airline executives but focused much of their ire on Sunwing.The company has now received 7,000 complaints from customers over the holiday travel season, executives testified.
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