In a bid to enhance healthcare accessibility and communication, the Western Cape Department of Health and Wellness has introduced services in multiple languages, including sign language.
Patients at health facilities can now receive assistance in their mother tongue, ensuring clearer communication and improved healthcare outcomes.
The department has launched a telephonic interpretation and sign language service to cater to the diverse linguistic needs of its patients. This person-centric approach prioritises the well-being of patients and aims to provide the best possible care. This initiative has not only benefited patients but also healthcare professionals. Nurse Alfonso Swarts from the Plettenberg Bay Clinic highlighted how it helps him explain medical information to patients in their mother tongue, improving overall understanding and healthcare delivery.To date, the service has successfully handled 5309 tele-interpreting calls and scheduled 1456 sign language sessions for patients.
Patients visiting health facilities in the Western Cape can now point to their preferred language on a poster or request assistance from the reception clerk to connect with an interpreter. The service is available during emergencies and on public holidays.
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