Ombudsman says “decision letters sent to claimants are still difficult to understand”
A Stormont department must do more to improve the system for claimants of the Personal Independence Payment benefit in Northern Ireland, a report has stated.
She told a Stormont committee at the time that too many people in Northern Ireland had their PIP claim unfairly rejected. Her follow-up report showed that out of the 33 recommendations made, 10 have been fully met, 18 partly met, and five were not met. However, the ombudsman said she still has concerns that “decision letters sent to claimants are still difficult to understand”.
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