When it comes to e-commerce, Amazon is the clear leader, but Walmart’s ambitious new plans and leadership are trying to catch up. Watch the video to learn more.
Tom Ward, chief e-commerce officer for Walmart U.S., said he wants to make it easy for customers to shop however they choose. To do that, Walmart is using its thousands of stores to increase delivery speeds and decrease company costs.Ward said his vision for the business is straightforward: to grow online sales while making it easy for customers to shop however they choose.
"It might arrive in a handful of hours after they bought it online, as opposed to a couple of days later," he said. "So it's a transformational experience in terms of speed, which is really hard to replicate without that fantastic footprint that we have." Walmart will soon start packing and sending third-party sellers' goods from stores, which will make deliveries faster and more cost effective, according to Buckley-Cox. She didn't specify a timeline for that service, but said it's coming in the "near future."
The retailer had two apps — one dedicated to online grocery shopping and another for general merchandise, from socks to camping chairs. Last summer, it merged the two together into a single app.
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