The family of an Illinois woman had to pay Volkswagen $150 so officers could use the manufacturer’s tracking service to find her stolen SUV and 2-year-old son.
They hit a problem: A Volkswagen representative told investigators that the vehicle’s “courtesy trial period” for the remote-access service had ended, and they would need to pay $150 to reactivate it and get the SUV’s location, Covelli said.
“Most companies are very good with providing information [when] it could save lives,” Covelli said. “We’ve never had a major delay because we had to provide payment first.” “Unfortunately, in this instance, there was a serious breach of the process,” the statement read. “We are addressing the situation with the parties involved.”Lake County sheriff’s deputies responded to the report of a hijacking in Libertyville, a village about 40 miles north of Chicago, on Thursday afternoon, according to a statement from the sheriff’s office. It said a BMW pulled into the unnamed 34-year-old woman’s driveway behind her Volkswagen as she was returning home.
Officers located the child when a person at a business in the nearby city of Waukegan called 911 to report two cars stopping in the parking lot and one driver abandoning a small child there, according to the statement. Officers confirmed that the child was the woman’s son and later located the stolen Volkswagen in a separate parking lot.The suspects and the BMW, which was reported stolen from a Waukegan car dealership, remain at large, according to the Lake County Sheriff’s Office.
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