Vodacom subscribers were offline for around two hours last Thursday. But even local sites were inaccessible, raising questions about the company’s network design and configuration.
Vodacom has dismissed speculation that poor network design and configuration resulted in many subscribers being unable to access locally hosted websites last Thursday.
The incident happened off the coast of Cote d’Ivoire, near Abidjan, breaking the West Africa Cable System , Africa Coast to Europe , MainOne, and SAT–3. Microsoft’s locally-hosted Azure cloud service was similarly impacted, with companies like payments provider Yoco unable to function due to the downtime.
“At the time when WACS failed, Vodacom had various network links in place between South Africa, various parts of Africa and Europe.”“Due to the dimensions of the network links from Africa to Europe having different capacities, it resulted in congestion on some of the links, resulting in certain customers experiencing an intermittent service,” stated Vodacom.
“Normal service was restored once we implemented capacity upgrades on cable systems that were not impacted by the breaks.” Based on our tests, there was a period of around two hours during which there was no throughput on Vodacom’s data network.
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