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Virgin Media has issued an urgent message to its customers saying that it is "making some changes" to its prices and services. The multi-media provider said customers have until April 11 to change or cancel their package it they are unhappy with the news.
In the most recent letter explaining changes impacting Virgin Media customers, correspondence states: "We understand these are tough times. And if you're struggling, we'll do everything we can to help you. That could be giving you extra time to pay your bill, reviewing your package or working out a payment plan."The firm is making changes to both its pricing and its 'out of home Wi-Fi'.
Price rises are also hitting mobile users. In a previous email signed from Gareth Turpin, chief commercial officer of Virgin Media O2, the company boss explained changes to its mobile plans. It states: "I wanted to write to you personally to let you know that the price of your monthly O2 mobile plan is changing.
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