Violence and abuse towards 'hidden heroes' of retail more than tripled during first year of COVID pandemic

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Violence and abuse towards 'hidden heroes' of retail more than tripled during first year of COVID pandemic
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Retail workers saw violence and abuse more than triple during the pandemic, according to new figures

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This is compared to 455 per day in the previous year and is even more stark considering that, for much of 2021, non-essential shops were closed, meaning that the abuse was concentrated in a smaller number of premises.

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