Victoria business owner calls for greater transparency in B.C. insurance industry

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Victoria business owner calls for greater transparency in B.C. insurance industry
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A Victoria-based business owner is proposing changes to improve transparency within the insurance industry amid an eight-month claim process following a flood that nearly forced her to close her doors.

Sapphire Day Spa is awaiting a final insurance settlement due to a ruptured pipe on the roof of the View Street business on May 28, 2022.

Sherwood made the decision following the flood to pay her staff throughout the closures. She says she had requested an advance from her insurance company but it didn’t come until the end of August. "The insurance industry feels like now, to me, is that they’ve created this island where they are untouchable and so they don’t have to explain themselves and they don’t have to be really transparent," she said.CTV News has reached out to several resources and regulators within the insurance industry for comment.

The province said Finance Minister Katrine Conroy was not available for an interview Wednesday but promised a statement would come later in the day.

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