The organization demanded a public apology after a hotel employee stopped its member from using a washroom during an event in February, which the association says led to the man losing control of his bladder in front of onlookers.
VANCOUVER — A Vancouver hotel has apologized for the actions of an employee after the B.C. Association of Aboriginal Friendship Centres said one of its members endured a humiliating interaction with the staff member.
The letter, dated March 15, says the hotel team "deeply regrets" that the association's cultural adviser felt discriminated against and it sets out a series of steps to immediately address the association's concerns. A statement from the association says it welcomes the apology and appreciates the hotel's decision to reverse all charges related to its decision to cancel a contract for a future event at the Hyatt Regency.
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