UX plays an important role in the medical aid industry as patients and healthcare professionals rely heavily on medical aid systems to access essential services.
In the world of healthcare, User Experience is more than a friendly receptionist at your GP, or an easy-to-process claim with your“A patient who feels well-cared for by a doctor will share more crucial, even if its vulnerable, information.
Says Klein, “When designing user experiences, both function and aesthetics play crucial roles, but their importance can vary depending on the context.”
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