Passengers have gotten used to getting less for more so it's rare when they force an airline to make a change.
It wasn't that long ago when full-fare airlines like United, Delta, and American treated passengers relatively well. There was no such thing as a"basic economy" ticket that barely allowed you a seat on the plane, let alone any perks.
Over the years, however, the airlines have chipped away at what coach passengers got offered. Seats got smaller, meals became the right to pay for a snack, and pillows and blankets disappeared. United Airlines has also recently made changes to its boarding process. Image source: Robert Alexander/Getty ImagesUnited Airlines passengers were not happy with blankets being taken away. A red-eye flight is already an unpleasant experience in most cases, so losing that small bit of comfort seemed like the airline pinching pennies and rubbing salt in its customers' wounds.
On November 1 , the blanket tote on domestic flights and all blankets on red-eye flights will return to our previous provisioning numbers. Red-eye flights will have on-seat blankets provisioned on all seats, and the supplemental blanket totes will return to their previous standards.
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