Underpinning SA’s BPO Explosion -As highlighted in a recent Front Office BPO Omnibus Survey, South Africa is a top CX offshore destination for global clients. Thanks to... -
However, one key factor – if neglected – could derail local BPO’s efforts to grow into the global market. The technology stacks these businesses are built on, and critically, their ability to offer always-on connectedness with exceptional network service quality, will be the make-or-break factor as they seek more overseas clients.
Call centre and contact businesses accustomed to supporting local companies generally find that the ‘dry’ networks – in-country and over land – are not capable of meeting the exacting requirements of clients on other continents. To offer exceptional call quality and uptime, the BPO needs a truly geo-redundant network of multiple undersea cables, in-country data centres and Points of Presence in locations around the world, with the lowest possible latency and Global 24/7 support desk.
The technology partner’s guarantee of performance, is the key to unlocking doors for local BPO businesses expanding into international markets.
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