The head of the Social Security Administration said Wednesday the agency has been sending about 1 million people a year notices that they were paid benefits to which they were not entitled.
The head of the Social Security Administration said Wednesday the agency has been sending about 1 million people a year notices that they were paid benefits to which they were not entitled, and she said she has ordered a “top-to-bottom, comprehensive review” of how the agency deals with such overpayments.
Kijakazi said Social Security employees “work assiduously to pay the right person the right amount at the right time.” In many cases, years pass before the Social Security Administration determines someone has been overpaid and tries to recoup the money. In the meantime, the amount involved can balloon into tens of thousands of dollars or more.At the hearing, Kijakazi said the review would examine causes of overpayments, the notices it sends beneficiaries — which have been criticized as both confusing and missing important information — and how to make the process more efficient.
Rep. Linda Sanchez said “years of underfunding has severely eroded the Social Security Administration’s customer service.”“It serves as a cover-up for an extremist agenda to gut Social Security,” Pascrell said. For more than 20 years, the agency’s inspector general, an internal watchdog, “has identified improper payments as a major management challenge,” said Tonya Eickman, an official in the IG’s office.
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