Plus: Spending watchdog slams 'counter-productive staffing cuts' in technology
Tech skills shortages and reliance on legacy systems are holding back the UK government's efforts to improve efficiency at a time when public finances are under severe pressure.
Meanwhile, the requirement for senior generalist leaders to have a better understanding of digital business has not been formalized and the standard appointment letter for permanent secretaries makes no mention of their responsibilities for improving digital services. UK public spending is under immense pressure following the COVID pandemic, which has left services, including the country's national health service, the NHS, desperately needing funding. At the same time,has exceeded GDP for the first time since 1961. Politically, there is little room for tax rises.
The government's tendency to"tweak rather than re-engineer is a lost opportunity to transform services and gain efficiency benefits. Piecemeal legacy system development introduces unwanted additional complexity and can increase costs," the report said.
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