UIF COMPUTER SAYS NO: uFiling system down — the unemployed struggle to lodge claims for funds By Sandisiwe Shoba
The Department of Labour’s uFiling system has been offline since 22 February, leaving jobless citizens unable to apply for compensation from the Unemployment Insurance Fund .on the home page, the website has been down due to “required maintenance and upgrade of the uFiling System”. UIF director for communication and marketing Makhosonke Buthelezi says the maintenance process will modernise the uFiling system and enhance some functions.
In the statement, Department of Labour spokesperson Teboho Thejane said the department would be relocating its data centre to another building. This process also affected the uFiling system.The Department has signed a contract with the State Information Technology Agency to house the new data centre in a state-of-the-art facility in Midrand,” Thejane said.A data centre is the central hub of an organisation’s ICT operations and equipment.
The uFiling system’s downtime has naturally caused frustration among individuals trying to submit online claims with the UIF.Your systems are forever down! What is happening!!!??? Why are you doing this to us?????”I have been trying from February to put a claim threw and they keep saying systems are offline.”The call centre has also provided minimal assistance to disgruntled citizens. As a test,attempted to contact the call centre. There was no response after 10 minutes of waiting.
The UIF provides short-term relief to workers when they become unemployed or are unable to work because of maternity issues, adoption leave, or illness. It also provides relief to the dependants of a deceased contributor.
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