Uber unveiled a new feature in its app Wednesday that will allow New York City riders and drivers to record audio of their trip — but not necessarily with the other’s knowledge.
Uber says that in many cases, the audio recordings have helped get to the bottom of disputes and resolved safety issues.Photo Courtesy of Uber
“You can request a song to be played that might have questionable language and be asked to turn it up, and you want to please your passengers,” the anonymous driver told reporters at Dakota News Now. “Then they start recording and complaining that you were blaring music and want to get a free ride.” Drivers have little due process in the event of suspension from the app, Desai said, arguing that the threat of “deactivation” is akin to “a sword hanging over [the] neck” of Uber’s workforce. Drivers can appeal their deactivations, but the. The union head is pushing for an appeal process overseen independently, possibly by city agencies.
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