Uber Technologies Inc on Wednesday said customers in New York City and the Miami area could now order restaurant meal deliveries over the phone, instead of through its app, as it aims to expand its service to older Americans.
FILE PHOTO: An Uber Eats bicyclist makes a delivery during the coronavirus outbreak, in the U.S. Capitol Hill neighborhood in Washington, U.S. April 1, 2020. REUTERS/Jonathan Ernst
It also comes as demand for Uber’s ride-hailing service, the unit contributing the bulk of the company’s revenue, has ground to a halt in most U.S. cities since the coronavirus outbreak. While taxi companies and restaurants for years have allowed customers to book a cab or order a food delivery over the phone, app-based services relying on cheaper independent contract workers have been able to expand thanks to lower costs and the convenience of online booking.
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