The chaos was believed to be caused by Uber temporarily closing its driver waiting area near the airport after a viral video showed drivers abusing its queuing system.
Uber drivers caused chaos in the Rhodesfield area in Kempton Park over several days after the company suspended its airport queuing system and closed its driver waiting area, and the company has refused to acknowledge the issue.on a video circulating on social media showing how Uber drivers were gaming the company’s airport queuing system by leaving their phones in a room at an e-hailing waiting area overnight.
About two weeks after our report, we received a complaint about numerous Uber drivers parking their cars in various public areas across Kempton Park because their waiting area had been closed.The complainant said that the drivers were causing traffic problems and impacting business operations in the area.
A spokesperson requested that we provide additional proof of the problems, after which we sent them the photos from the complainant. In addition, Uber can see the GPS location of its drivers, so it would have been able to verify a sudden switch in the location of multiple drivers.After following up with the complainant again, they reaffirmed that the drivers were from Uber.
It is unclear when the waiting area had been shut down, but based on the timing of the complainant’s report, Uber drivers had to deal with the issue for at least a week.
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