The UW Medical Center will now be providing sign-language interpreters and other assistive devices for patients who are deaf or hard of hearing after getting a complaint from a patient that services were not provided to them in 2021.
After a settlement with the U.S. Attorney’s Office, UW Medicine will be changing its policy for how it provides services and accommodations for patients with a hearing impairment.will now be providing sign-language interpreters and other assistive devices for patients who are deaf or hard of hearing after getting a complaint from a patient that services were not provided to them in 2021.
The hospital will be required to have an ADA coordinator on duty when the hospital is open to the public, alongside three interpreters. All staff will also be trained on how to best provide services to patients who are deaf or hard of hearing. UW Medicine will also be paying the patient $40,000 in the settlement alongside the procedural changes.
The ADA mandates that public entities, including healthcare providers, provide auxiliary aids and services free of charge to patients who need them in order to communicate effectively. An investigation by the U.S. Attorney’s Office, Western District of Washington, determined that UW Medical failed to provide the complainant with a qualified sign language interpreter necessary to communicate effectively with her on several occasions during her hospital stay in April 2021, including pre-surgical consultation, surgery, and post-surgical care.
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