The company was ordered to pay $141 million to low-income consumers who were tricked into paying TurboTax to file their federal returns — despite being eligible for free tax services.
TurboTax products sit on display at Costco on January 28, 2016 in Foster City, California.
In a settlement last year, TurboTax's owner Intuit Inc. was ordered to pay $141 million to some 4.4 million people across the country. Those impacted were low-income consumers eligible for free, federally-supported tax services — but paid TurboTax to file their federal returns across the 2016, 2017 and 2018 tax years due to "predatory and deceptive marketing," New York Attorney General Letitia James said.
"TurboTax’s predatory and deceptive marketing cheated millions of low-income Americans who were trying to fulfill their legal duties to file their taxes," James said in a Thursday statement. "Today we are righting that wrong and putting money back into the pockets of hardworking taxpayers who should have never paid to file their taxes.
"The website lists Free, Free, Free and the customers are assuming their return will be free," an internal company PowerPoint presentation said, per ProPublica. "Customers are getting upset."
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