Employers and work-from-home staff must tread a fine line between trust, monitoring and micromanaging, experts say, in the new age of remote employment.
Their comments come days after British Columbia's Civil Resolution Tribunal ordered an accountant to pay her former employer more than $2,600 after tracking software showed she engaged in "time theft" while working at home.
She says research suggests the less trusted an employee feels, the lower their sense of responsibility may be to their work. "You don't typically have someone who's micromanaging what you're doing, right? People talk at the water cooler, they go to the bathroom, they get lost in thought." There are many other signals that someone isn't keeping up with their work, says Robinson, who suggests monitoring software could be used as a last resort.
"Time theft in the employment context is viewed as a very serious form of misconduct," tribunal member Megan Stewart writes in the decision.The woman's misconduct led to "an irreparable breakdown in her employment relationship with Reach," Stewart says, finding her dismissal was proportionate. Yet Bhalloo doesn't believe the case will open a "floodgate" of employers suing employees over time theft.
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