The 'on the road', admin and handling fees charged by Volkswagen Financial Services on credit agreements are not permitted by the National Credit Act.
The cost of dieselgate is still a cloud over Volkswagen's earnings. AFP/VLADIMIR SIMICEK
The National Consumer Tribunal has instructed Volkswagen Financial Services South Africa to refund consumers for on-the-road, admin and handling fees included in credit agreements. The Tribunal, which is an independent adjudicative entity deriving its mandate from the National Credit Act, adjudicates on applications made in terms of the NCA by consumers, credit providers, credit bureaux, debt counsellors and the National Credit Regulator.
The Tribunal has also ordered Volkswagen to cease the practice and/or conduct of charging consumers the “on the road”, admin and handling fees on credit agreements from 10 April 2019 and to submit written confirmation to the NCR.
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