Southwest Airlines was experiencing a company-wide ground stoppage Tuesday morning, according to numerous travelers on social media.
was replying to a flurry of complaints Tuesday morning amid reports that there was a stoppage due to technical issues. Twitter user @FennerMichelle said she was sitting in a plane “waiting for computers to come back” when the airline replied with news of a stoppage.
“We have had to implement a ground stop as a result of intermittent issues that were experienced, and we should hopefully be resuming our operation as soon as possible,” the company wrote. “I apologize for any inconvenience this may cause, but we’ll be here for you if you need any assistance.” Twitter user @pconradt said his flight had landed at Norman Y. Mineta San Jose International Airport but couldn’t pull into the gate to offboard due to a “crashed computer system.”
“Hi, Paul. We understand that once the wheels hit the ground, our Customers are also ready to hit the ground running,” Southwest responded. “We truly regret the longer than usual wait upon your arrival to SJC. Please continue to hang in there w/ us and we’ll pull in ASAP.” As of 7:50 a.m., Southwest had yet to acknowledge the situation outside of Twitter replies to customers. The company did not immediately answer a call for comment or put out a public statement.were canceled as a result of a company-wide meltdown, with experts pointing toward outdated technological systems as the culprit.
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