Just before 6:30pm Monday, Flightaware showed Southwest cancelled 2,826 flights, or 69% of its schedule nationwide, and delayed 714 other flights.
All day at Dallas Love Field, there was a long line of people trying to rebook their flights after they were cancelled. Their flights were cancelled and they were trying to get their checked bags back. Hours later, the airline brought them out for him. At one point a Southwest employee announced over the loudspeaker that the airline had six thousand bags on the secure side that they couldn't return to their owners and instead, the luggage would be sent to their intended destination.
Another customer, Sam Smith of Dallas said he tried to get rebooked after his flights were cancelled. Smith said by the time we met up with him before noon, they'd been waiting for their baggage for 15 to 16 hours. It was empty for much of the day as the flight board showed mostly cancellations and delays.
The President of the TWU 556, the union representing Southwest Air's Flight Attendants, Lyn Montgomery, said Monday their members have had to wait on hold on the phone for as long as eight hours to find out their next assignments and that there have been other issues."There have been situations where they have a flight board completely and they didn't have pilots scheduled for the flights.
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