Judy Lambert files an insurance claim with her Chase Sapphire Reserve card after canceling her snorkeling trip to Cuba. But, four months later, she’s still waiting for her $15,194 check. Will…
DEAR TRAVEL TROUBLESHOOTER:
I filed a claim with Chase seven months ago. I have spent numerous hours on the phone, as well as online, communicating with its claims department. I’ve spent many hours on hold and spoken with at least a dozen people at Chase.
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