Airline group ‘disappointed’ in bill that would also cut in half the time airlines are given to resolve passenger disputes.
That’s the message the federal government is sending to airlines as it unveils new legislation to deal with passenger complaints.
“It is presumed to be within the carrier’s control and not required for safety reasons unless the carrier proves the contrary,” said the legislation, which also envisions a shorter, 90-day time frame for resolving passenger complaints. The current complaints process with the Canadian Transportation Agency, at least on paper, is supposed to take 120 days.
The legislation also revealed more details proposed by the federal government in its March budget, including shifting the CTA complaints process into a mediation structure, instead of its current quasi-judicial form. “Canadians can rest assured we are doing everything we can to make the changes necessary to ensure our air sector runs safely and smoothly as we head into the summer travel season.”
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