Toronto Pearson International Airport is among the five worst largest airports in North America when it comes to overall traveller satisfaction.
, Canada’s busiest airport is ranked 16th out of 20 mega-sized airports, with a score of 755 out of 1,000.
“Crowding, long lines, lack of services, which is normal to every airport, but then add tons more people, that becomes a real issue.” “As people come back and travelling, and the surge has been bigger than anybody ever predicted, satisfaction is dropping, and that's totally expected.” The study found that overall customer satisfaction with North American airports fell 25 points this year, with about 58 per cent of respondents saying the airport terminals were “severely or moderately crowded.”
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