Travel insurers are struggling to keep up with soaring demand as scores of Canadians flock to tourist destinations and more of them take out insurance amid widespread flight disruptions and lingering public-health concerns
Lying in a hospital bed in the Amazonian rain forest town of Tena, Ecuador, with a broken back, Justin Oliver knew it would likely be another 30 to 45 minutes of elevator music before someone would answer his call to Allianz Global Assistance, his travel insurance.
On its home page, Allianz Global Assistance, which sells travel insurance in Canada, warns customers of call times potentially exceeding 30 minutes and claim-processing taking up to eight weeks amid “higher than average” call and claim volumes. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd., two subsidiaries of Allianz Group.
Isabelle Beaudoin, president and co-founder of insurance broker First Rate Insurance Inc., described dealing with an “unprecedented” amount of travel insurance requests this winter. “I would not be surprised if it translates into longer wait times getting through the insurer during travel,” she said by e-mail.
“Travel insurance brings you back to your home province – assuming there is a bed available for them to take you,” Mr. Firestone said.
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