An Ontario academic and Microsoft researchers claim to have worked out the most common reasons why work-related emails go unanswered.
of “email deferral behavior,” a University of Waterloo PhD candidate and a team from software giant Microsoft, found five main reasons why people tend to put off responding.
The study, co-authored by Sarrafzadeh during her internship at Microsoft Research in Washington State, found that people are more likely to delay responding to emails when handling them involves “replying, reading carefully, or clicking on links and attachments,” while also factoring in a person’s workload and the “importance of the sender.”
“Our interviews confirmed that deferral is common, with all 15 participants revealing that they are deferring handling messages daily while in our large-scale log analysis with 40,000 users, 16 per cent of them deferred at least one email per day,” Sarrafzadeh said.
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