“Not only did they charge on an exempt product but they also charged 4x more than they should have.” Government emails offer a glimpse at the complaints received during the first three weeks of the new sugar tax. nlpoli Via JuanitaMercer_ SaltWire
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The result was three binders’ worth of internal communications, though much of it was duplicate information due to repeated email threads. “This is getting out of hand,” an analyst in the tax administration division of the finance department wrote to a colleague in response to the tax being charged on milk.
By Sept. 14, Jay Griffin, director of tax policy, had drafted an email to send to the Retail Council of Canada and the Atlantic Convenience Stores Association. In it, he noted that the days immediately following the implementation of the tax “have been marked by a concerning level of misunderstanding on the part of retailers.” To help address it, he attached information about the SSBT.Still, the problems persisted.
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