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In anfrom Tuesday, April 28, the brand wrote, “Our team is prepared to answer any questions you may have about DECIEM products, your regimen, and how best to care for your skin." The brand also announced experts were "also very happy to chat nonsense or to simply say hello" in the post.you can sign up to be connected with a retail ambassador by either video, phone, or text message.
The brand even updated the original Instagram post to note how successful the system has been so far, noting that they have received over 1000 chats within the first few hours. "Our team is working as quickly as possible, but the chat bubble may disappear if there are no available agents at that moment," Deciem wrote in the update. "We never knew it was possible for bubbles to burst in a good way.
Of course, the system is new and personalized so it's normal to receive a somewhat overwhelming response. But fret not! Deciem added a note requesting patience and promising the service to all and, you know, sometimes, the best things in life require a little wait time and that’s ok! Though the virtual consultations might have been born from the coronavirus pandemic and the need to stay home, the brand has made sure to state that they will become a permanent service from now on!
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