Theft from car washes is a growing trend, here’s how to avoid it

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Theft from car washes is a growing trend, here’s how to avoid it
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Theft from car washes is a growing trend and there have been several incidents recorded in Johannesburg recently.

We reached out to King Price’s client experience manager Wynand van Vuuren, who said that his company would cover clients who act with “due care”, even if they are caught out. Other insurers will also likely have an obligation to settle such a claim, as long as a specific exclusion does not exist in their paperwork. However, Van Vuuren warns that some companies do take chances with things like this, although the insurance Ombudsman is keeping a close eye on this.

“It is still only theft of the car. If the insurer offers theft cover they will have to pay the claim. The fact that it was theft under false pretence does not change the fact that theft is covered,” Van Vuuren said.“One should however not lose sight of the fact that the insured should always act with due care. In other words - act the same as he/she would have if there was no insurance on the car. Reckless behaviour might put the insured in a difficult position.

“The question is: What was the specific person thinking when he/she left their car at the car wash – did they leave their keys with a responsible person , before they knew it was unsafe, then the claim must be paid,” Van Vuuren concluded. The bottom line: if in doubt, don’t. And always make sure to check out the exclusions on your car insurance policy in detail, or call for advice if need be.

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