Covid wreaked havoc air travel. But budget cuts and increasing automation had already taken some of the delight out of travel. In a warzone of competing profit centres and stifling red tape, travel agents have come into their own.
When it comes to air travel, it turns out “getting there” isn’t half the fun these days. Indeed, it’s absolutely no fun at all — even if you can afford to travel at the front of the plane.
Lack of anything that smacks of fun is why increasing numbers of travellers of all ages appear to be turning to one of the oldest institutions in the travel business, the travel agent...A subscription helps you enjoy the best of our business content every day along with benefits such as articles from our international business news partners; ProfileData financial data; and digital access to the Sunday Times and TimesLive Premium.
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The surprising revival of the travel agentCovid wreaked havoc air travel. But budget cuts and increasing automation had already taken some of the delight out of travel. In a warzone of competing profit centres and stifling red tape, travel agents have come into their own.
Read more »