The secret to effective communication in the hybrid world of work:
in humans. The more we focus, the more trapped we feel and confused we become. We want to flee, or we become aggressive and antagonistic or simply exhausted. In these instances, the brain is likely to send a signal that what is being communicated is too complex or so highly specific that you are unable to process it. You may find it difficult to understand the meaning or implications of the knowledge with the current technology. This signals that it’s time to shift technologies.
These cues were present in about 88% of the interactions Gibson observed among remote workers, and they signaled issues related to a lack of connection, such as distrust, message sensitivity, language challenges, or misinterpretation of cultural differences, all of which can interfere with letting your authentic self shine online. Her data shows that these cues predict poor performance, in particular creativity and innovation.
“Being more conservative in what can be accomplished with a given technology and recognizing the important role of follow up and sequencing of interactions, rather than trying to cram too much in one meeting with a single technology can help,” says Gibson. If you’re in a Zoom meeting, it might be as simple as scheduling a follow-up by email or text.
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