[Promoted] The Power of Three: Three men, One objective – Solve for the Customer
Less than four years later they’ve gathered among the finest technical skills in the country, built a national network with guaranteed uptime and flexible contracts and brought into the leadership fold their old secret weapon to helping customers unlock value, Delfim Alves.
“We had been able to build a successful business because, we had done one thing right. We listened to what customers wanted and we gave them exactly that,” says du Plessis.What they heard in 2018 was ISPs asking for reliable, guaranteed connectivity, services they could tailor to their needs, and flexible contracts.
And they don’t only need it in infrastructure-rich urban settings either, often requiring it in South Africa’s “dorpies” and other remote places. “They don’t need to take it or leave it, they need someone who will give them a service that works for their business and, if it all goes south, someone who will figure it out and get them up and going again – because they also have customers and people depending on them to keep the wheels turning.In 2020, the International Telecommunication Union recognised Fixed Mobile’s fresh, innovative thinking that zeroes in on solving customer challenges.
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