Food & Wine staffers share the little gestures that made them fall in love with a restaurant and feel like they'd found home. FWPro
and three other Birmingham, Alabama, restaurants, for how to build a perfect hospitality experience. She says: “We want to be a refuge from whatever’s going on outdoors. If we can ease any anxiety as soon as guests arrive with eye contact and a smile, we all win. I want them to feel acknowledged and looked after from the moment they walk in.”
I often dine out with my fiancé, who has both dairy and shellfish allergies. It’s so disappointing when a restaurant we’ve both been looking forward to makes those restrictions feel like a huge burden––in those cases, we typically spend our meal dissecting dishes to make sure it’s all safe to eat, which, as you can imagine, kills the mood for both of us. That said,
in Boston took his restrictions and turned it into the most amazing off-menu cauliflower ravioli ever, and, most importantly:Folks, if your kitchen can take an allergy in stride, I promise you’ll have a really grateful table. Inspired by Josh’s conversation with Pardis, I asked F&W staffers to share a hospitality experience that made them feel at home.My husband and I were out for a date night at Highlands Bar & Grill, in Birmingham, AL. We’re not organized enough to make reservations months in advance—even for our anniversary dinner, which is what this was—but were happy to wait for a seat at the bar. Waiting at most bars makes me anxious. Will the bartender see me? Will they hear me? . Will I get a seat? .
As another couple began to show signs of getting ready to leave, a bartender gave us a little nod to signal we should get ready. But then, as they were leaving, another guest rushed into the bar area, started talking to one of the departing diners, and smoothly slid onto one of their seats as they left. “We’re friends,” she told me, seeing my shocked expression, and plopped her handbag onto the other seat, put her head down, and started to read the menu.
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