Victims are losing time, money and peace of mind. Facebook is doing next to nothing.
will lay off 11 percent of its workforce. It is unclear how these cuts will affect account security and customer support.Last year Facebook told The Post it was working on new processes to solve these problems. A year later, not much appears to have changed. The company has no new initiatives for helping people recover their accounts.
Financial institutions, for instance, used to have much bigger problems with account takeovers before they implemented those basic security measures, she said. “I thought to myself, ‘What am I going to do when I get there? Are they going to be open?’ ” He ended up talking himself down. But it was not the last time he felt stung by getting locked out. When a childhood friend got cancer, Elekes missed the news because they had not connected on his new Facebook account. He never got to say goodbye.Facebook pitches itself as a place to connect with friends and family, but it is also a bustling marketplace.
When Facebook representatives responded, they would tell the Baltuses to be patient and that the situation was under review. “Keep smiling!” read a response in September. Take Joyanna Livingston, a bookkeeper from Hillsboro, N.C., who said she felt lonely during the first year of the pandemic. So she started a private Facebook group for herself and other women to process what was happening. One or two she knew in real life and the rest were strangers, but they quickly bonded through posts about their families, health and jobs.
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