Daily News | The cost of SEPTA’s Key Card program has swollen far beyond its budget
since it was introduced in 2016 — two years later than scheduled. SEPTA has scrambled to order fixes to problems such as a confusing user interface in stations and online, as well as to keep pace with rapidly developing technology and evolving financial security standards for the cards.
“It’s beyond time for SEPTA management to give a full briefing to the board and the public about what’s going on with this program. We’re now years behind schedule,” Daniel Trubman, a public policy analyst and public transit advocate, said during the public-comment period at the November meeting.SEPTA is working out kinks in its mobile phone ticketing feature. Volunteer testers report frustration.
Richard Burnfield, SEPTA’s deputy general manager, said board members do press staff members for details on Key and other issues with tough questions. He also said public criticism is helpful. An additional $437,108 to Conduent, Inc., the main Key contractor, to get certification that the cards are compliant with banking security regulations; and for software changes to handle the Key Advantage program. It was the 29th amendment to the Conduent contract, raising its cost to $239 million, up from the $122 million budgeted in 2011.
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