City Power has launched an chatbot that it says is 'AI-driven' but we can confirm that it isn't AI and it's actually not even a chatbot.
After using the chatbot, we can confirm that it isn’t really AI-driven at all and instead serves a set of pre-determined answers.
Well, Johannesburg’s power infrastructure company may have heard concerns about this problem because instead of saving some money towards plans topublished to X this morning, City Power says that it has introduced a new Customer Portal on desktop and mobile and “Joulene, an instant customer support AI-driven chatbot.” The chatbot has been launched with the aim of “improving our customer experience and service efficiency.
It isn’t even a chatbot in the loosest sense of the word because you can’t actually chat with it and is more akin to a basic information provision software where you click on an item you want to know more about and then it feeds you a canned response.
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