'I just don't trust them to get us over there by Saturday': A Texas man says he and his wife are giving up on Southwest after days waiting to get on a flight, and opting to drive 27 hours back home to Houston from San Jose.
Lots of people "just wanna getaway" - if only, they could, after Southwest Airlines canceled more than 2,500 flights, and counting, nationwide on Wednesday alone.
"The tools we use to recover from disruption serve us well, 99% of the time, but clearly we need to double down on our already existing plans to upgrade systems for these extreme circumstances, so that we never again face what's happening right now," Bob Jordan, the Southwest CEO said.
Two days and several cancellations later, he gave up on Southwest and opted to book a rental car instead, like so many others working to do the same thing out of a zoo that's become the San Jose Airport's rental car center, only to drive 27 hours back home to Houston.
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