England's test and trace system changed tack this week, as national teams struggle to find cases.
The system for tracking down people who may be infected with coronavirus changed this week in England, with a central pool of contact tracers, who rely on phone calls and texting, making way for local teams with neighbourhood knowledge.
In England, the call comes from a centralised national team on an"0300" phone number, which councils say many people don't want to pick up. It could also be an email or a text.if people can't be reached by the national service. It has so far proved more tricky to get those infected people to remember who they've been in contact with, or to persuade them to hand over their details to a centralised team.
But before this even starts, you lose the biggest chunk of potential contacts in people who never get tested. Only about 30% of infections are picked up through a test, Office for National Statistics estimates suggest.
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