The owner wants a full refund.
After Patel requested a full refund, the service center removed the charge and informed him that while Tesla does not have a return policy, he should reach out to the sales and delivery department for other options.Two days after the incident, on Jan. 31, Patel allegedly received a call from a Tesla dealership with an apology and two options: either keep his car with an assurance the steering wheel would not unexpectedly detach again or replace his old car with a new one.
He uploaded a poll to Twitter, and out of 6,120 total voters, 83% voted that he should get a replacement car.Patel received his replacement Model Y car on Feb. 23, uploading two pictures of him and his wife in front of their new white SUV onto Twitter. That same day, Patel also said that he received a call from the National Highway Traffic Safety Administration defect investigation team, informing him that they were looking into the matter.
“My main intent is really to make sure this doesn’t happen to any other family, what happened to us,” Patel said, according to NJ Advance Media. “They should investigate this and make sure what they did wrong doesn’t happen again.”U.S. auto safety regulators are now investigating Tesla after receiving two reports of steering wheels coming off while in operation.
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