The poor turnaround time and lack of updates on a Makro order shortly placed after a pleasant experience with Temu was enough for one customer to be put off from using the local retailer ever again.
A MyBroadband Forum member’s recent contradictory experiences with orders placed on Chinese e-commerce marketplace Temu and Makro’s online store could serve as a cautionary tale to South African retailers.
It arrived in South Africa on Thursday, 1 February 2024, one week after being ordered, and cleared customs on the same day before being transported and received at a warehouse on Friday, 2 February 2024. This was already eight working days after placing the order and multiple attempts to get an update via Makro Online’s official support email.
After asking when the team would be in contact, the customer was told the exact time could not be confirmed, but it was “usually” within three days. The order status still showed “Collected by courier” on Makro’s tracking website a week after the customer had cancelled the order.
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