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Telviva has been awarded ‘Best Enterprise Contact Centre Platform’ at the 2024 CEM Africa Awards for its Managed Contact Centre as a Service, offering businesses a seamless and efficient way to manage their customer interactions across multiple communication channels.
“This accolade underscores our dedication to enhancing the customer journey through cutting-edge technology and a customer-centric approach.” There are also compliance and regulatory requirements to be met as a result of working with personal information. “At the core of our service is a fundamental focus on the customer journey. We understand that every interaction is an opportunity to build trust and loyalty. Therefore, we prioritise creating personalised and meaningful experiences for each customer. Our omnichannel approach ensures that customers receive consistent and coherent support, regardless of the communication channel they choose,” says De Beer.
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