Southwest reported a $220 million loss after taking a hit of $800 million from canceling nearly 17,000 flights over the last 10 days of December, while American Airlines and two smaller carriers posted a better-than-expected profit for the fourth quarter.
On Thursday, CEO Robert Jordan again apologized for the meltdown.
Cowen analyst Helane Becker said in a client note that Southwest’s cancellation of flights during the holiday season appears to be having a lingering impact.
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